Terms, Conditions & Important Notes

– Drivers in Thailand are local language speaking and know very basic English.
– National Park Fees is not included in any of our packages/tours and same is payable at the spot by client

• SIC Fixed combo packages are based on Limited and City centre Hotels. They are operated on fixed itinerary & timings and only valid for min 2 Pax booked together.. Day & Time of any tour cannot be changed or swapped. If Hotel is out of SIC Pick up location area than we will advise you and you will have to change booking to Private transfers & Private Tours and If your Hotel is out of City centre than we will either cancel the booking and refund your money or will advise you the additional payable charges.
• 2. Please note the conditions for pick up time of Transfers & Tours :
  – For SIC Transfers & Tours : Guests are requested to be at the place of pick up / hotel lobby 10 minutes before the pick-up time as mentioned in itinerary and may have to wait for a period of about 30 minutes – depending upon – traffic,other picking up of guests and location of the hotel on the route.
  – *Any guests not found at the time of vehicle arrival would be considered NO SHOW and no refund or re instating of their tour on another day or time would be considered.
  – Pick up points :Standard pick up place is the hotel is CONCIERGE DESK in the lobby of the hotel. Standard pick up place at airport in Bangkok is EXIT B & C, GATE 03.
• In the event of service being missed due to delay by pax, no refund would be processed and pax would have to make their own arrangements. — Some schedule and timing may change upon the suitability and without prior notice. Bookings have to be made with full details along with arrival and departure flight timings. — Service issues arising due to incorrect information fed at the time of booking will not be Supplier or our responsibly.Â
• Even with more than 2 nights stay in a city, the day & time of the tour cannot be changed or swapped.
• City tour in Bangkok is an afternoon tour on the day of arriving from Pattaya to Bangkok , Any request for last minute changes would not be considered.
• Luggage permit per 1 pax. There are additional charge for extra belonging such as “LCD , Big Toy” – THB 150/Item . If too many of extra belonging , client have to pay supplement charge for additional luggage truck and please inform supplier in advance.
• Any booking with incomplete booking details or incorrect flight details will not be serviced and denied by the Supplier.

LIST OF CITY CENTRE AREAS:
BANGKOK AND PATTAYA
Pick up and drop off will valid for hotel in metropolitan area only (Bangkok will be Sukhumvit area, Pratunam and Silom area only and Pattaya area only / not applicable hotel which located on Jomtien beach). There will be a surcharge for other areas which will be advice on case by case basis.
PHUKET
Pick-up only from Patong, Kata , Karon, Kamala and Phuket Town
NOT VALID FOR : Bangtao Beach, Nai Harn Beach, Naiyang Beach, Makam Bay, Rawai Beach, Surin Beach.
KRABI
Pick Up service is valid for hotel in Krabi town and Ao Nang area only.
There will be a supplement charge for outside areas (Tubkaak/Nakamanda/Koh Lanta/and Klong Muang Area) which will be advice on case by case basis.
KOH SAMUI
Pick Up service is valid for metropolitan area of Chaweng area. There will be a surcharge for outsider areas like Baan Taling Ngam, Centara Villa, Baan Buri, Fore Season, Baan Sabai, hotels in Lamai, Lipa & Phang Ka and other areas.

Cancellation Deadline is 7 Days before travel date.

Confirmation Notes:
• You will receive a confirmation email instantly after booking and payment is made
• Travel Voucher/Activity E Ticket with all details will be emailed to you within 24-36 Hrs
• In event of any tour/activity is not operating (due to any unforeseen circumstances), you will be informed via email you will get full refund)
• In the event that you do not receive an email from us, please check your Spam folder or notify us via email at bookings@singhtours.com,info@singhtours.com